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Operations Manager
hace 2 meses
Lumina Stays is seeking an experienced and skilled Operations Manager to join our team. The Operations Manager will be responsible for overseeing the daily operations and ensuring that all tasks run smoothly and efficiently. This is a full-time position, reporting directly to the Operations Director.
**Key Responsibilities:**
• Oversee the daily operations, including housekeeping, maintenance, procurement, and check-ins/check-outs.
• Ensure that all areas are operating within budget.
• Develop and implement standard operating procedures to improve efficiency and guest satisfaction.
• Maintain and monitor high standards of quality and guest service.
• Manage and motivate a team of employees to ensure that they are providing exceptional service to guests.
• Ensure that all health and safety regulations are being followed.
• Coordinate with the team to respond to guest complaints and concerns in a prompt and professional manner.
• Collaborate with the sales and marketing team to communicate insights to increase revenue and occupancy.
**Qualifications:**
• Bachelor's degree in hospitality management, business administration, or a related field.
• Advanced English.
• A minimum of 1 year of experience in hotel operations, with a strong focus on guest service and quality control.
• Proven track record of managing a team.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Proficient in Microsoft Office and other hotel management software.
**We Offer:**
• Competitive salary $18,000 - $20,000 MXN.
• Benefits package.
• Opportunities for growth and advancement.
