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Order Taker
hace 2 meses
We are seeking a skilled Order Taker to join our team in In-Room Dining. As an Order Taker, you will be responsible for taking room service orders over the phone, answering questions on menu selections, and checking with kitchen staff. You will also be responsible for answering guest questions or concerns regarding the origin, vintage, and style of various wines.
Key Responsibilities- Take room service orders over the phone and answer questions on menu selections
- Check with kitchen staff to ensure accurate order fulfillment
- Answer guest questions or concerns regarding wine
- Place and log call backs for room service orders
- Notify guests and management of delays in service delivery
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- Maintain cleanliness of work areas throughout the day
- Record transactions in MICROS system at time of order
- Complete all closing reports, including MICROS reports
- Process all payment methods
- Follow all company and safety and security policies and procedures
- Report accidents, injuries, and unsafe work conditions to manager
- Complete safety training and certifications
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information
- Protect company assets
- Welcome and acknowledge all guests according to company standards
- Anticipate and address guests' service needs
- Assist individuals with disabilities
- Thank guests with genuine appreciation
- Speak with others using clear and professional language
- Answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others
- Support team to reach common goals
- Ensure adherence to quality expectations and standards
