Billing Specialist

Job Summary

The Billing Representative is a key member of our team, responsible for ensuring timely and accurate payment processing and invoicing for our customers. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities

• Process and release high volumes of vouchers daily, meeting established error rate guidelines
• Release payments to carriers and invoices to customers
• Utilize problem-solving and critical thinking skills to resolve billing and open payables questions with carriers
• Make quick decisions and sound judgments when resolving invoicing or payment issues
• Escalate complex issues to senior team members and/or leadership
• Work within established procedures and adhere to quality guidelines
• Contribute ideas for process improvement
• Develop professional relationships with internal and external customers, maintaining open lines of communication and building rapport through timely and professional service
• Continue to develop skills and build upon knowledge of billing processes
• Work as a member of the team and provide backup support for peers when needed

Requirements

• Degree in Administration, Business, or Finance
• Minimum 2 years of data entry or call center experience
• Minimum 1 year of strong customer service and communication skills (written and verbal) experience
• English written and spoken

Preferred Qualifications

• Proficient in Microsoft Office Suite of Programs
• Previous experience with the Navisphere system
• Strong written and verbal communication skills
• Positive, professional attitude and excellent customer service skills with the ability to deal with conflict/sensitive topics
• Strong interpersonal skills
• Critical thinking skills and the ability to use own judgment and make decisions
• Strong organization skills and attention to detail
• Self-motivated and the ability to work independently
• Ability to work in a fast-paced, professional, and deadline-driven environment
• Effective in multitasking and prioritizing skills and time
• Values a diverse and inclusive work environment

Benefits

We offer a competitive benefits plan above the Mexican Labor Law, including life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and more.