Relay Operation Center Specialist

hace 1 semana


Tepotzotlán, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

About the Job

Servicios Comerciales Amazon Mexico S. de R.L. de C.V. is looking for a highly skilled Relay Operation Center Specialist to join their team. This role plays a crucial part in supporting Global and Domestic line hauls, ensuring seamless logistics operations.

Job Description

The ideal candidate will be responsible for overseeing the overall performance and operation of Inbound and Outbound line-hauls. They will facilitate the flow of information between different stakeholders, including Fulfillment centers, Carriers, Sort Centers, and Delivery Stations.

A successful Transportation Specialist will resolve potential issues that impact customer experience and delivery performance. To achieve this, they will utilize internal tools, make timely decisions, and maintain effective communication with stakeholders.

Key Responsibilities

  • Proactively monitor Line Haul activity to identify, address, and prevent potential issues.
  • Develop and execute effective service recovery plans as necessary.
  • Identify and eliminate root causes of defects to drive efficiency in Amazon's Line haul operations.
  • Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.
  • Support continuous improvement initiatives to help improve process efficiency and quality.
  • Live tracking of trailers and resolving issues or arranging alternatives in case of any incident.
  • Provide feedback to the Scheduling and Line Haul Management team on operational observations to support improved processes and planning adjustments/considerations as needed.
  • Work in a dynamic environment with an ability to empathize with and prioritize customer needs.
  • Demonstrate ownership to resolve challenging customer issues, escalating when necessary.
  • Manage the weekly creation of the domestic carrier's schedules and modify it if needed.

Requirements

  • 1+ years of employee and performance management experience.
  • Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
  • Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
  • Capability to push and pull wheeled dollies loaded with products up to 100 pounds during shifts.

Estimated Salary Range

$60,000 - $80,000 per year, depending on location and experience.

About Us

Servicios Comerciales Amazon Mexico S. de R.L. de C.V. offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about logistics and customer satisfaction, we encourage you to apply for this exciting opportunity.



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