Senior Operations Specialist
hace 13 horas
About Us: DiDi Global Inc. is a leading mobility technology company that operates across various markets, including Asia-Pacific, Latin America, and Africa. Our platform offers a range of services such as ride-hailing, taxi hailing, chauffeur services, hitch, auto solutions, food delivery, intra-city freight, and financial services.
Compensation: Estimated annual salary: $65,000 - $85,000
Job Description:
We are seeking an experienced Senior Operations Specialist to join our team. As a key member of our operations department, you will be responsible for ensuring the smooth operation of our driver centers and meeting performance targets. This role involves providing exceptional customer support, managing workflow, and acting as a liaison between operations and business lines.
Main Responsibilities:
- Supervise driver centers and provide customer support in escalated situations.
- Manage overall workflow and ensure efficient operations.
- Act as a liaison between operations and different business lines.
- Raise alerts for unforeseen events, crisis, or government visits.
- E nsure driver centers are clean, organized, and visually appealing.
- Host VoC sessions, focus groups, and market intel activities to generate valuable insights.
- Collect and analyze data for dashboard updates.
- Conduct deep dive analysis to understand underperforming metrics and quality controls.
Requirements:
This role requires 2 years of previous experience in retail, BPO operations, customer service, or sales. You should have strong communication skills, excellent problem-solving abilities, and a customer-focused approach. Additionally, you should be able to work well under pressure, adapt to changing circumstances, and possess entrepreneurial mindset.
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