Retail Operations Specialist
hace 3 semanas
The Retail Operations Specialist will play a crucial role in ensuring the smooth operation of driver centers, providing exceptional customer support, and fostering a culture of excellence within the organization. This position will act as a liaison between operations and different business lines, ensuring seamless communication and collaboration.
Key Responsibilities:
- Supervise driver centers, providing customer support and managing workflow.
- Serve as a liaison between operations and business lines.
- Raise alerts for unforeseen events, crises, or government visits.
- Maintain a clean, organized, and visually appealing work environment.
- Host VoC, info sessions, focus groups, and market intel activities to generate valuable insights.
- Manage data collection for dashboard updates.
- Conduct deep dive analysis to understand underperforming metrics and quality controls.
Requirements:
- 2 years of experience in retail, BPO operations, customer service, or sales.
- Strong communication, problem-solving, and analytical skills.
- Customer-focused approach and ability to work well under pressure.
- Entrepreneurial mindset and adaptability.
About DiDi Global:
DiDi Global is the world's leading mobility technology platform, offering a range of app-based services across markets. We provide car owners, drivers, and delivery partners with flexible work and income opportunities. Our commitment to collaboration, innovation, and social value drives our mission to create better life experiences and greater social value.
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