Major Incident Lead Escalation Officer

Job Summary:SAP is seeking a highly skilled Major Incident Lead Escalation Officer to join our Global Cloud Infrastructure Delivery team. As a key member of our team, you will be responsible for leading major incident escalation efforts from start to finish, ensuring the fastest possible restoration of services in case of downtime or degradation.Key...

About the RoleSAP's Global Cloud Infrastructure Delivery (GCID) team is seeking a highly skilled Major Incident Lead Escalation Officer to join our team. As a key member of our Cloud Control Center, you will be responsible for leading incident escalation efforts and ensuring the fastest possible restoration of services in case of downtime or degradation.Key...

About the RoleSAP SE is seeking a highly skilled Major Incident Lead Escalation Officer to join our Global Cloud Infrastructure Delivery team. As a key member of our team, you will be responsible for leading the escalation of major incidents and ensuring the fastest possible restoration of services.Key ResponsibilitiesManage and coordinate all necessary...

About the RoleWe are seeking a highly skilled and experienced Incident Management Lead to join our Global Cloud Delivery team at SAP. As a key member of our team, you will be responsible for leading the incident management process, ensuring the fastest possible restoration of services in case of service downtime or degradation.Key ResponsibilitiesLead the...

About the RoleWe are seeking a highly skilled and experienced Incident Management Lead to join our Global Cloud Infrastructure Delivery team at SAP. As a key member of our team, you will be responsible for leading the incident management process, ensuring the fastest possible restoration of services in case of downtime or degradation.Key ResponsibilitiesLead...

Job DescriptionGlobal Cloud Infrastructure Delivery (GCID) is responsible for running SAP's backend technology, including operations of state-of-the-art data centers and the technical platforms as an integral part and foundation for all SAP Cloud solutions and services around the globe.We provide these shared services for SAP's external Cloud Business and...

Senior IT Architect for IT Operations - De-Escalation ExpertSAP is a global leader in enterprise software and software-related services. We enable our customers to run better. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace...

About the RoleSAP is seeking an experienced IT Architecture Senior Specialist/Expert to join our IT Operations team. As a key member of our team, you will be responsible for managing, supporting, and driving de-escalations during major incidents. You will serve as the single-point-of-contact for all stakeholders during major incidents and drive/moderate...

Job SummaryWe are seeking a highly skilled Global Cloud Infrastructure Delivery Manager to join our team at SAP SE. As a key member of our Global Cloud Infrastructure Delivery team, you will be responsible for managing and coordinating the resolution of major incidents that impact our cloud infrastructure services.Key ResponsibilitiesManage and coordinate...

About the RoleInnova Solutions is seeking a highly motivated and experienced Mid-Level Support Center Analyst to join our team. As a key member of our support team, you will be responsible for providing technical support to our customers and ensuring that their issues are resolved in a timely and efficient manner.Key ResponsibilitiesEscalation Management:...

Job SummarySAP SE is seeking a highly skilled SAP Basis Expert ECS Enhanced Operations Service Specialist to join our team. As a trusted advisor, you will play a pivotal role in safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesEnsure day-to-day quality service delivery and define, track, and...

Job SummaryWe are seeking a skilled Cloud Operations Engineer to join our dynamic IT team at SAP SE. As a crucial member of our team, you will play a key role in promoting operational excellence through leading improvements and innovation.Key ResponsibilitiesLiaison with Cloud Providers: Act as the primary interface between our internal teams and cloud...

About the RoleWe are seeking a highly skilled SAP Basis Expert to join our Enhanced Operations Service team at SAP SE. As a key member of our team, you will play a pivotal role in safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesService Delivery and Quality AssuranceEnsure day-to-day quality...

About the RoleWe are seeking a highly skilled Senior Root Cause Analysis Specialist to join our team at SAP. As a key member of our IT organization, you will play a critical role in helping us deliver exceptional service to our customers.Key ResponsibilitiesConduct thorough Root Cause Analysis for major incidents, identifying and resolving complex technical...

About the RoleWe are seeking a highly motivated and experienced Senior Support Center Analyst to join our team at MassGenics. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients and ensuring that their issues are resolved in a timely and efficient manner.Key ResponsibilitiesEscalation...

About the RoleWe are seeking a highly skilled and experienced Technical Operations Expert to join our Enhanced Operations Service team at SAP. As a key member of our team, you will play a pivotal role in safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesEnsure day-to-day quality service delivery...

About the RoleWe are seeking an experienced Cloud Operations Specialist to join our team at SAP. As a Cloud Operations Specialist, you will play a pivotal role in ensuring the smooth operation of our cloud services and infrastructure.Key ResponsibilitiesEnsure day-to-day quality service delivery and define, track, and achieve various ambitious service KPIs...

About UsSAP is a global leader in enterprise software and software-related services. Our company culture is focused on collaboration and a shared passion to help the world run better.We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

Unleash Your Potential SAP is at the forefront of innovation, empowering over four hundred thousand clients globally to collaborate more effectively and leverage business insights with precision. Initially recognized for its leadership in enterprise resource planning (ERP) software, SAP has transformed into a premier provider of comprehensive business...

About the RoleThe Service Delivery Specialist plays a pivotal role within the SAP ECS organization, serving as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesAct as the interface for the EOS delivery team with customer CDMs/TSMs, planning service requests and support...