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IT Architecture Senior Specialist/Expert for IT Operations OCC
hace 2 meses
About the Role
SAP is seeking an experienced IT Architecture Senior Specialist/Expert to join our IT Operations team. As a key member of our team, you will be responsible for managing, supporting, and driving de-escalations during major incidents. You will serve as the single-point-of-contact for all stakeholders during major incidents and drive/moderate discussions between key stakeholders and experts.
Key Responsibilities
- Manage, support, and drive de-escalations during major incidents
- Serve as the single-point-of-contact for all stakeholders during major incidents
- Drive/moderate discussions between key stakeholders and experts
- Communicate to senior management on an executive level in case of major incidents
- Drive and support problem management for major incidents
- Drive continuous improvement of the operational services in terms of process design, tools, operational efficiency, reducing TCO, support quality, and customer satisfaction
- Takes personal initiative to improve processes and develop new approaches to tasks
- Maintain a healthy LoB relationship within IT Operations
- Coordinate and lead project safeguarding activities across all involved application and infrastructure teams
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related disciplines
- Strong experience in working with business in a customer-oriented manner and with proactive service attitude
- Understanding of business process operations and sound knowledge of the main internal systems at SAP
- Experience in working with senior management
- Ability to work in virtual setups and to build networks
- Excellent verbal and written communication skills
- Fluent English language skills are mandatory
- Technical background in business application and understanding of SAP Solutions or NetWeaver Technology systems is preferred
- Work experience: 5+ years professional working experience in the IT area
About SAP
SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. We are a cloud company with 200 million users and 100,000 employees worldwide. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Why Join SAP
We win with inclusion. Our culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
