Guest Service Ambassador
hace 15 horas
Job Summary
As a Guest Service Representative at Marriott International, Inc, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes. Your warm and welcoming demeanor will make guests feel at home, and your attention to detail will guarantee flawless execution of hotel services.
About the Role
- Organize and confirm guest check-ins and check-outs, adapting to any changes or requests
- Secure payment and verify billing for guests, making adjustments as needed
- Provide guests with room and hotel information, directions, and local recommendations
- Run daily reports to ensure accurate communication with the next shift's staff
- Complete cashier and closing reports, counting the bank securely at the end of each shift
- Accept and record wake-up calls, delivering them to the relevant department
- Communicate any emergencies, lost items, or theft to the proper security staff and authorities
- Maintain contingency lists for emergencies and communicate necessary messages
What We Offer
You'll be part of a team that values camaraderie, encourages growth, and prioritizes your well-being. Enjoy perks like team-spirited coworkers, leadership development opportunities, and discounts on hotel services, food, and beverages.
Requirements
- A warm and people-oriented demeanor
- A team-first attitude
- A keen eye for detail
About Marriott International
We're a global hospitality leader committed to making every guest feel welcome and valued. Join our team to be part of a culture that celebrates diversity, inclusivity, and excellence.
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