Guest Service Ambassador

hace 15 horas


Xico, México Marriott International, Inc A tiempo completo

Job Summary

As a Guest Service Representative at Marriott International, Inc, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes. Your warm and welcoming demeanor will make guests feel at home, and your attention to detail will guarantee flawless execution of hotel services.

About the Role

  • Organize and confirm guest check-ins and check-outs, adapting to any changes or requests
  • Secure payment and verify billing for guests, making adjustments as needed
  • Provide guests with room and hotel information, directions, and local recommendations
  • Run daily reports to ensure accurate communication with the next shift's staff
  • Complete cashier and closing reports, counting the bank securely at the end of each shift
  • Accept and record wake-up calls, delivering them to the relevant department
  • Communicate any emergencies, lost items, or theft to the proper security staff and authorities
  • Maintain contingency lists for emergencies and communicate necessary messages

What We Offer

You'll be part of a team that values camaraderie, encourages growth, and prioritizes your well-being. Enjoy perks like team-spirited coworkers, leadership development opportunities, and discounts on hotel services, food, and beverages.

Requirements

  • A warm and people-oriented demeanor
  • A team-first attitude
  • A keen eye for detail

About Marriott International

We're a global hospitality leader committed to making every guest feel welcome and valued. Join our team to be part of a culture that celebrates diversity, inclusivity, and excellence.



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