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IT Lead

hace 2 meses

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We are seeking an IT Lead - Cloud Operations Specialist to join our team at Iron Mountain. This role will be responsible for ensuring the service delivery activities in the Oracle platform application space exceed customer expectations, meet SOX compliance requirements, follow our ITIL protocols, and are secure and high-performing.



The ideal candidate will have 10-12 years of experience with Oracle ERP applications, with at least 5-7 years of hands-on experience within Oracle ERP/Fusion Cloud. They will have an in-depth understanding of Oracle ERP Cloud functional setups and configurations of all the major Finance & supply chain modules, with specific emphasis on Receivables, Customers, Billing & Payments, Collections, Fixed Assets, PPM (Project Costing).



Key Responsibilities


  • Provide timely guidance and solutions for all the issues within Oracle ERP Cloud functional areas like Receivables, Customers, Billing & Payments, Collections, Fixed Assets, PPM (Project Costing)
  • Work with the existing vendor partners and Iron Mountain IT team to ensure that the issues raised are timely addressed and are addressed well within the SLA
  • Support IRM's ongoing monthly and quarterly SOX requirements to ensure that Oracle ERP Cloud platform remains compliant
  • Plan and perform regression testing for the quarterly patching of our SaaS applications
  • Drive Production Service Operations, Improve support standards and effective communication with Stakeholders
  • Support business users during month end period close, across geographies (US, LATAM, APAC)
  • Liaise with Oracle project delivery/engineering teams as well as other service delivery teams to ensure efficient project delivery, deployment of enhancements and coordinated integration of IRM applications to others across the enterprise
  • Adopt and embed best practice into all support projects through the alignment to the Change Framework / ITIL standard practices with tools like Service Now, Gitlab etc.


Requirements


  • 10-12 years of experience with Oracle ERP applications, with at least 5-7 years of hands-on experience within Oracle ERP/Fusion Cloud
  • In-depth understanding of Oracle ERP Cloud functional setups and configurations of all the major Finance & supply chain modules, with specific emphasis on Receivables, Customers, Billing & Payments, Collections, Fixed Assets, PPM (Project Costing)
  • Experience in Oracle cloud Risk Management & Compliance (RMC) especially in role designing and resolving Segregation of Duties conflicts is a plus
  • Team Leading capability
  • Ability to identify, manage, and communicate issues and risks
  • Strong troubleshooting and problem-solving skills (Hands on experience and attitude)
  • Oracle BIP (Business Intelligence Publisher) / OTBI (Oracle Transactional Business Intelligence) report-building skills to leverage the data in the application to resolve issues. Hands-on experience in SQL, BI Publisher, Workflows is desirable
  • Desired In-depth knowledge of automation, SRE, and technologies to develop and implement effective strategies for automation and continuous improvement
  • Desired advanced knowledge and experience of G-Suite (Google Docs, Google Sheets, and Google Slides)


Iron Mountain is committed to intentionally creating and supporting an inclusive and diverse workforce. We challenge ourselves and inspire others to create innovative business solutions that make a positive environmental and social impact.