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Customer Service Representative

hace 2 meses

Monterrey, Nuevo León, México Alliance Virtual Offices A tiempo completo
About the Role

We're seeking a highly skilled and motivated individual to join our team as a Customer Service Representative at Alliance Virtual Offices. As a key member of our support team, you will be responsible for delivering exceptional customer experiences and ensuring the success of our clients.

Key Responsibilities
  • Address and resolve client service concerns in a timely and professional manner.
  • Build and maintain positive relationships with clients through proactive communication and issue resolution.
  • Follow established client success procedures to ensure seamless account management.
  • Master phone, chat, and CRM systems to provide efficient and effective support.
  • Stay up-to-date with industry trends and best practices to continuously improve service delivery.
Requirements
  • Minimum 3+ years of customer service experience.
  • Strong communication and interpersonal skills.
  • Bachelor's degree in a relevant field.
  • Ability to work in a fast-paced environment and adapt to change.
  • Previous experience in team lead or supervisor positions is a plus.
What We Offer

As a Customer Service Representative at Alliance Virtual Offices, you will have the opportunity to work with a dynamic team, develop your skills, and advance your career in a supportive and collaborative environment.

We offer a competitive salary of $18,000.00 per month, a 12-month contract, and a comprehensive benefits package.