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Senior Customer Journey Expert

hace 2 meses

Guadalajara, Jalisco, México Ing A tiempo completo
About ING Bank

ING Bank is a leading financial institution that values autonomy and freedom for its employees. Our global tagline, 'do your thing,' reflects our commitment to empowering individuals to grow and progress in their own way.

We believe in a world where everyone has the right to financial freedom and security. Our products and services are designed to meet the evolving needs of our customers, and we strive to make a positive impact on society.

Job Summary

We are seeking a Senior Customer Journey Expert to join our Flight Controls Squad, within the Daily Banking & Investments Tribe. As a key member of our team, you will be responsible for crafting seamless and intuitive customer journeys across diverse financial landscapes.

Key Responsibilities
  • Product Vision and Strategy: Collaborate with the Product Owner to define and communicate the product vision and strategy to the team, ensuring alignment with company goals and customer needs.
  • Customer Journey Mapping: Work with cross-functional teams to map out and visualize the end-to-end customer journey.
  • Requirement Gathering: Analyze requirements from stakeholders and translate them into user stories with clear acceptance criteria for the development team.
  • Feedback and Iteration: Gather feedback from users and stakeholders to iterate on the product, making necessary adjustments to improve usability and meet evolving needs.
  • Risk Management: Identify and mitigate risks that may impact the successful delivery of the product, proactively addressing issues as they arise.
  • Collaboration: Work closely with cross-functional teams, including developers, designers, and stakeholders, to deliver high-quality products that meet user needs.
  • Communication: Keep stakeholders informed about the progress of the product, including milestone achievements, upcoming features, and any challenges being faced by the team.
  • Continuous Improvement: Foster a culture of continuous improvement within the team, encouraging feedback, experimentation, and learning from both successes and failures.
Requirements
  • Minimum 3 years of experience in the banking sector or a financial institution.
  • Strong analytical thinking, focus on quality, proactive attitude, determination, and discipline.
  • Excellent communication skills, with the ability to present formal and informal findings in a clearly defined and persuasive manner.
What We Offer
  • Impactful work in a fun and collaborative environment.
  • Open-concept offices designed for both teamwork and relaxation.
  • Corporate events and social gatherings.
  • Hybrid way of working with flexible working schedule and short week options.
  • Monthly budget on Benefit platform.
  • Extra annual leave days depending on the total length of working experience.