Highly Skilled AI Systems Administrator Wanted for Global Leader in Hospitality
hace 7 días
At OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), we're a global leader with 23+ years of experience in the hospitality industry.
We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations, and maximize revenue.
As a Customer Experience AI Systems Admin, you'll play a crucial role in bridging the gap between tech and business users to ensure that systems meet the needs of our organization.
You'll be responsible for:
- Primary administration of our AI tool, helping the CX Assurance team leverage AI-generated insights
- Ensuring the tool is operating effectively and is optimized for automation
- Training and monitoring system performance and identifying areas for improvement
- Testing systems to ensure they meet quality standards and function properly
- Working closely with CX Assurance team to work through any system issues and ensure the team is correctly using the tool
- Understanding user requirements and designing solutions to help the team operate more efficiently
- Partnering with our AI vendor to resolve any system issues, stay up-to-date on the latest feature releases, and AI improvements
- Playing a key role in the ongoing development and integration of the technical infrastructure necessary to evaluate and enhance our delivery of service
- Gathering and analyzing user requirements for new systems or system enhancements
- Implementing new systems or system modifications to meet user needs
- Collaborating with IT teams and business stakeholders to ensure systems are implemented effectively
- Providing training and support to users on new systems or system changes
- Documenting system requirements, designs, and processes for future reference
In this role, you'll enjoy working in a dynamic, fast-paced, and innovative environment.
We're looking for someone who's passionate about AI technologies and stays up-to-date on the latest trends and advancements.
You should have:
- A proven track record as a system administrator, preferably with a focus on AI systems
- Strong knowledge of AI technologies and machine learning algorithms
- Excellent problem-solving skills and attention to detail
- Proven experience in customer experience platforms and related fields
Requirements include:
- Bachelor's degree in computer science, information technology, or a related field preferred or equivalent education and experience
- 3 years of experience in system administration, AI technologies, customer experience platforms, and related fields
- Relevant certifications in AI system administration or related fields are a plus
- Understanding and proficiency of integrations, APIs, and programming languages such as Python or Java
- Knowledge of machine learning algorithms, neural networks, and data analysis
- Familiarity with AI frameworks like TensorFlow or PyTorch is a plus
Estimated salary: $80,000 - $120,000 per year based on location and experience.
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