Highly Skilled AI Systems Administrator Wanted for Global Leader in Hospitality

hace 7 días


Ciudad de México, Ciudad de México OpenTable A tiempo completo

At OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), we're a global leader with 23+ years of experience in the hospitality industry.

We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations, and maximize revenue.

As a Customer Experience AI Systems Admin, you'll play a crucial role in bridging the gap between tech and business users to ensure that systems meet the needs of our organization.

You'll be responsible for:

  • Primary administration of our AI tool, helping the CX Assurance team leverage AI-generated insights
  • Ensuring the tool is operating effectively and is optimized for automation
  • Training and monitoring system performance and identifying areas for improvement
  • Testing systems to ensure they meet quality standards and function properly
  • Working closely with CX Assurance team to work through any system issues and ensure the team is correctly using the tool
  • Understanding user requirements and designing solutions to help the team operate more efficiently
  • Partnering with our AI vendor to resolve any system issues, stay up-to-date on the latest feature releases, and AI improvements
  • Playing a key role in the ongoing development and integration of the technical infrastructure necessary to evaluate and enhance our delivery of service
  • Gathering and analyzing user requirements for new systems or system enhancements
  • Implementing new systems or system modifications to meet user needs
  • Collaborating with IT teams and business stakeholders to ensure systems are implemented effectively
  • Providing training and support to users on new systems or system changes
  • Documenting system requirements, designs, and processes for future reference

In this role, you'll enjoy working in a dynamic, fast-paced, and innovative environment.

We're looking for someone who's passionate about AI technologies and stays up-to-date on the latest trends and advancements.

You should have:

  • A proven track record as a system administrator, preferably with a focus on AI systems
  • Strong knowledge of AI technologies and machine learning algorithms
  • Excellent problem-solving skills and attention to detail
  • Proven experience in customer experience platforms and related fields

Requirements include:

  • Bachelor's degree in computer science, information technology, or a related field preferred or equivalent education and experience
  • 3 years of experience in system administration, AI technologies, customer experience platforms, and related fields
  • Relevant certifications in AI system administration or related fields are a plus
  • Understanding and proficiency of integrations, APIs, and programming languages such as Python or Java
  • Knowledge of machine learning algorithms, neural networks, and data analysis
  • Familiarity with AI frameworks like TensorFlow or PyTorch is a plus

Estimated salary: $80,000 - $120,000 per year based on location and experience.



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