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Customer Experience Specialist

hace 2 meses

Monterrey, Nuevo León, México Regal Rexnord A tiempo completo
Job Summary

We are seeking a highly skilled Customer Care Analyst II to join our team at Regal Rexnord. This role will be responsible for advancing the customer experience through direct handling of assigned accounts, focusing on navigation activities related to forecasting, scheduling, quality, pricing, and warranty.

Main Responsibilities
  • Ensure customer questions and problems are addressed in a timely and satisfactory manner, adhering to customer specifications and continuous improvement metrics.
  • Provide accurate and consistent quotes to customers, ensuring follow-up and resolution of complex customer concerns.
  • Offer warranty customer support, working with sales teams and customers to bring issues to resolution while balancing customer satisfaction and cost within warranty policy boundaries.
  • Guide account managers on product pricing, sourcing, and distribution methods, calling upon assigned accounts.
Requirements
  • Bachelor's Degree in Business Administration, International Commerce, Engineering, or related field.
  • 1+ Years of Experience.
  • Green Belt Certification preferred.
  • Proficiency in Microsoft Office Products and ERP system (Oracle preferred).
  • Superior interpersonal and written communication skills.
Travel and Language

Travel: 40%

Language: Must be bilingual (Spanish and English)