Customer Experience Specialist
hace 1 mes
We are seeking a highly skilled Customer Experience Specialist to join our team at Regal Rexnord. As a key member of our customer-facing team, you will be responsible for advancing the customer experience through direct handling of assigned accounts.
Key Responsibilities- Ensure that customer questions and problems are addressed in a satisfactory and timely manner, adhering to customer specifications.
- Ensure continuous improvement and customer care quality metrics are met.
- Resolve complex customer concerns and provide warranty customer support.
- Work with sales teams and customers directly to bring issues to resolution, balancing customer satisfaction and cost within boundaries of warranty policy.
- Provide direction to account managers on appropriate methods for product pricing, sourcing, and distribution.
- Bachelor's Degree in Business Administration, International Commerce, Engineering, or related field.
- 2+ Years of Experience.
- Green Belt Certification preferred.
- Proficiency with Microsoft Office Products and ERP system (Oracle preferred).
- Superior interpersonal and written communication skills.
Regal Rexnord Corporation is a leading manufacturer of electric motors, electrical motion controls, power generation, and mechanical power transmission products and sub-systems, serving customers around the world in various end markets.
We are committed to creating a better tomorrow by energy-efficiently converting power into motion. Our business purpose is to create innovative solutions while focusing on both customer needs and our commitment to sustainability.
Equal Employment Opportunity StatementRegal Rexnord is an Equal Opportunity and Affirmative Action Employer. We are committed to a diverse and inclusive workforce and welcome applications from qualified candidates from diverse backgrounds.
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