Cloudflare Security Expert

hace 3 semanas


Ciudad Apodaca, Nuevo León, México NTT DATA Services A tiempo completo

Job Summary:

We are seeking a skilled Cloudflare Security Expert to join our team in Remote, México (MX-MEX), Mexico (MX). The ideal candidate will have a strong understanding of TCP, UDP, SSL protocols and ability to troubleshoot using command line tools and network packet analyzer like wireshark.

Key Responsibilities:

  • Identify, troubleshoot and fix web access and remote access issues for users and build new solutions based on client requirements.
  • Provide continuous 24/7 monitoring and support for Cloudflare Tunnel and WARP connector systems.
  • Handle first-level incident resolution and escalate complex issues according to established protocols.
  • Manage incidents through ITSM tool in compliance with client operational policies.
  • Conduct periodic and emergency maintenance as required, adhering to client scheduling and change management procedures.
  • Update operational procedures and configuration documentation regularly.
  • Assist in diagnosing and resolving user connectivity issues to internal resources, providing initial troubleshooting and analysis.

Requirements:

  • 5+ years of customer-facing technical support experience for Cloudflare remote access and Secure Web Gateway (SWG).
  • Extensive experience troubleshooting DNS and networking-related issues.
  • Strong communication skills that allow you to be a bridge between customers and the engineering team.
  • Good English language skills (spoken and written).
  • Primary Skills set: Cloudflare Zero Trust Network Access (ZTNA), Cloudflare Secure Web Gateway (SWG), Magic WAN, Magic Firewall, Remote Browser Isolation (RBI), Data Loss Prevention (DLP), Cisco firewall and routing experience.
  • Secondary Skills set: Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA), Cisco AnyConnect, Cisco Umbrella, Content Filtering, Bluecoat Proxy.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.

We are an equal opportunity employer and consider all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.



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