Global Risk Management Coordinator

hace 24 horas


Xico, México Aig A tiempo completo

Company Overview:
American International Group, Inc. (AIG) is a leading global insurer with a long history of providing innovative insurance solutions to individuals and businesses worldwide.

About AIG: We are a company that thinks differently about insurance. Our goal is to make a bigger difference in the world by delivering exceptional customer experiences and creating lasting value for our clients, communities, and employees.

Job Summary: As a Global Risk Management Coordinator - Insurance Solutions Specialist at AIG, you will play a vital role in helping our multinational clients manage their cross-border risks with confidence and consistency. You will provide local technical and administrative support to our Issuing Office specialists, coordinate service requirements for our Controlled Master Program (CMP), and manage communication and relationships with producing offices, clients/brokers, and shared services teams.

Key Responsibilities:
- Coordinate service requirements for the local portion of CMP for new business and renewals requiring manuscript policies or specific service needs.
- Manage communication and relationships with producing offices, brokers/clients, and shared services processing teams.
- Provide technical and administrative support to multinational issuing office specialists and producing offices.
- Manage incoming policy portfolios of non-strategic clients with assigned local brokers.
- Manage all aspects of local inbound multinational clients' requests.
- Meet or exceed client service expectations for assigned inbound requests.
- Develop and maintain expertise on AIG Multinational systems and products.
- Proactively engage with and respond to local client/broker inquiries.
- Enhance alignment with client and broker engagement, underwriting, and account receivables stakeholders.
- Provide up-to-date knowledge delivery and training to internal stakeholders.
- Ensure requested documentation is issued in required time frames.
- Report on status of accounts to local manager and producing office.
- Ensure administration systems are up to date.
- Monitor and ensure resolution for allocated accounts with respect to accounting discrepancies, unpatched credit, and uncollected premiums.
- Ensure production and RISO queries are answered within 48 hours of receipt.
- Ensure queries from other AIG departments are dealt with on a timely basis.
- Correct identified errors made on allocated accounts within one month of notification.

Requirements: To succeed in this role, you should have minimum 3 years of experience in insurance, preferably client servicing (broker or company). You should also have good understanding of commercial insurance, strong administration skills, and computer literacy. Additionally, you should be able to work on your own initiative, be highly motivated, and have good time management skills.

Salary Estimate: The estimated annual salary for this position is around $80,000 - $110,000, depending on location and experience.



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