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As a Recreation Manager at our Hyatt Hotels Corporation property, you will be responsible for designing and overseeing world-class recreational activities and wellness programs that exceed our guests' expectations. This role requires a creative and dynamic leader who can develop and manage diverse luxury recreational activities, ensuring they align with our hotel's high-end standards.
Responsibilities:Guest Experience & Program Development- Design and manage luxury recreational activities, including fitness programs, water sports, outdoor excursions, and wellness experiences that offer exclusive, high-end, and personalized services.
- Stay updated on industry trends to introduce innovative and engaging recreational programs tailored to our guests' needs.
- Supervise the maintenance and cleanliness of all recreational areas, including pools, fitness centers, spa-adjacent facilities, and outdoor activity spaces.
- Ensure all equipment is in excellent condition, meeting safety and luxury standards.
- Implement and uphold health and safety regulations, ensuring a secure environment for guests and staff.
- Recruit, train, and manage a team of recreation and fitness professionals to deliver top-tier service.
- Conduct regular training to enhance staff knowledge of luxury guest service and wellness trends.
- Foster a culture of excellence, teamwork, and guest-centric service.
- Manage budgets for recreational programs to ensure profitability and cost efficiency.
- Identify and coordinate potential partnerships with luxury brands, fitness experts, and wellness influencers to enhance offerings.
- Collaborate with the marketing and guest relations teams to promote recreational services effectively.
- Bachelor's degree in Hospitality Management, Recreation Management, Sports Science, or a related field.
- Minimum of 3-5 years of experience in a luxury hotel, resort, or high-end hospitality setting.
- Strong leadership and team management abilities.
- Excellent communication, organizational, and customer service skills.
- In-depth knowledge of wellness trends, fitness programming, and luxury guest services.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
