Operations Representative Capacity Manager

hace 1 mes


Ciudad de México, Ciudad de México C.H. Robinson A tiempo completo
About the Role

We are seeking a highly skilled Operations Representative Capacity Manager to join our team. As an Operations Representative Capacity Manager, you will be responsible for executing tasks such as order creation, shipment activation, load building, appointment scheduling, and track and trace.

This role involves working closely with internal and external stakeholders to ensure accurate load data in CHR systems and adhering to office and company policies and procedures. You will also be responsible for resolving routine exceptions and implementing customer-focused practices.

Responsibilities
  • Executes tasks such as order creation, shipment activation, load building, appointment scheduling, and track and trace.
  • Validates and ensures the accuracy of load data in CHR systems.
  • Resolves routine exceptions utilizing knowledge gained through SOPs and experience.
  • Documents milestone events and gathers information for proper problem resolution.
  • Runs and distributes reports in alignment with defined processes.
  • Focusing on internal and/or external customer needs, recognizes service issues, implements customer-focused practices and/or escalates when appropriate.

This position requires excellent communication, prioritization, and time management skills. We value a diverse and inclusive work environment and offer a competitive benefits plan above the Mexican Labor Law.



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