IT Operations Manager

hace 3 días


Ciudad de México, Ciudad de México Definity First A tiempo completo

We are seeking a highly skilled and experienced IT Operations Manager to join our team at Definity First, specializing in IT Services, Cloud Business Applications & Microsoft Technologies. Our ideal candidate will have a proven track record of driving process improvement and operational efficiency.

About the Role

The successful candidate will be responsible for the success of our service operation, including customer satisfaction, service excellence, and operational efficiency. This role will involve establishing and maintaining strong relationships with clients, understanding their needs and expectations, and ensuring the delivery of high-quality services that meet or exceed expectations.

In addition to excellent leadership, communication, and interpersonal skills, the ideal candidate will possess strong analytical and problem-solving skills, with the ability to make data-driven decisions. Experience managing cross-functional teams and collaborating with stakeholders at all levels of the organization is also essential.

Key Responsibilities
  • Develop and implement strategic plans and processes to optimize service delivery consistency and quality.
  • Manage resource allocation and capacity planning to ensure optimal utilization of resources.
  • Collaborate with other functional teams towards overall business objectives.
Requirements
  • Bachelor's or postgraduate degree.
  • Proven experience in a senior leadership role overseeing professional services operations in the Software Development and IT Services industry.
  • Strong understanding of project management methodologies and best practices.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
What We Offer

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual looking to take your career to the next level, please submit your application.



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