Liaison Engineer
hace 1 mes
About the Role
We are seeking a highly skilled Liaison Engineer to join our team at Aspen Aerogels. As a Liaison Engineer, you will be responsible for establishing a positive working relationship with strategic customers to drive quality improvements.
Key Responsibilities
- Train customer engineering and inspectors on acceptable vs non-acceptable aerogel defects and detection methods.
- Conduct daily reviews of material rejection areas and investigate non-conforming material and customer complaints.
- Communicate issues to Aspen in a timely manner and initiate 8D Form and data input from the voice of the customer.
- Lead 8D investigation activities for damage occurring to product in transit or inspection process.
- Perform daily walk-through process audits and review with operators, leaders, and engineers if there are any issues with or around aerogel product or inspection.
- Address customer concerns before they become quality issues and work with customers to determine next steps.
- Negotiate with customers for claims and charges and monitor, negotiate, and coordinate scrap claims and their disposition.
- Provide inventory information at customer facilities as requested and support PPAP or special runs.
- Provide an Activity Report and update failure matrix with customer reports and share with Aspen QE and QM on a weekly basis.
Requirements
- Bachelor's Degree in engineering or related discipline from a four-year college or university, or equivalent combination of education and experience.
- Minimum 4 years as Quality Engineer, or equivalent experience within an automotive company.
- Fluent English and traveling requirements of 50%.
- Track record in quality improvement using the DMAIC process, 8D, 5 Why's, SPC, and GR&R. Six sigma Green Belt certified, desire to be black belt.
- Excellent communication skills that focus on clarity and simplicity, both written and oral.
- Certifications: Internal Auditor IATF 16494:2016 and VDA 6.3 & 6.5 Certified; Quality System Management.
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