Liaison Engineer

hace 1 mes


Ciudad Apodaca, Nuevo León, México Grupo Prodensa A tiempo completo

About the Role

We are seeking a highly skilled Liaison Engineer to join our team at Aspen Aerogels. As a Liaison Engineer, you will be responsible for establishing a positive working relationship with strategic customers to drive quality improvements.

Key Responsibilities

  • Train customer engineering and inspectors on acceptable vs non-acceptable aerogel defects and detection methods.
  • Conduct daily reviews of material rejection areas and investigate non-conforming material and customer complaints.
  • Communicate issues to Aspen in a timely manner and initiate 8D Form and data input from the voice of the customer.
  • Lead 8D investigation activities for damage occurring to product in transit or inspection process.
  • Perform daily walk-through process audits and review with operators, leaders, and engineers if there are any issues with or around aerogel product or inspection.
  • Address customer concerns before they become quality issues and work with customers to determine next steps.
  • Negotiate with customers for claims and charges and monitor, negotiate, and coordinate scrap claims and their disposition.
  • Provide inventory information at customer facilities as requested and support PPAP or special runs.
  • Provide an Activity Report and update failure matrix with customer reports and share with Aspen QE and QM on a weekly basis.

Requirements

  • Bachelor's Degree in engineering or related discipline from a four-year college or university, or equivalent combination of education and experience.
  • Minimum 4 years as Quality Engineer, or equivalent experience within an automotive company.
  • Fluent English and traveling requirements of 50%.
  • Track record in quality improvement using the DMAIC process, 8D, 5 Why's, SPC, and GR&R. Six sigma Green Belt certified, desire to be black belt.
  • Excellent communication skills that focus on clarity and simplicity, both written and oral.
  • Certifications: Internal Auditor IATF 16494:2016 and VDA 6.3 & 6.5 Certified; Quality System Management.


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