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Application Systems Specialist

hace 2 meses

Guadalajara, Jalisco, México Plexus A tiempo completo
{"Key Job Accountabilities": "Key Job Accountabilities
  • Deliver exceptional customer service by providing timely and effective support to Plexus teammates.
  • Act as the primary point of contact for application-related issues, owning and managing incidents from start to finish.
  • Monitor incidents for trends and proactively recommend improvements to enhance the overall support experience.
  • Take ownership of application(s) with limited oversight, responsible for lifecycle management, patching, security, and functional testing.
  • Collaborate with third-party software vendors to ensure seamless integration and SLA compliance.
  • Manage and successfully deliver moderate to high complexity projects, applying advanced knowledge to identify and resolve core problems.
", "Additional Accountabilities": "Additional Accountabilities
  • Ensure regulatory compliance by properly specifying requirements that support Plexus and customer policies surrounding key controls and compliance.
  • Stay current on Plexus business, industry, and IT technology trends to provide forward-looking solutions.
  • Focus on continuous improvement, developing and discussing enhancements and changes to personal, team, and process development.
  • Actively participate in and sometimes lead Functional User Groups and similar meetings to share common problems and solutions across multiple sites/regions.
", "Education/Experience Qualifications": "Education/Experience Qualifications
  • A minimum of a Bachelor's degree or equivalent experience is required.
  • 2-5 years of related experience is required.
  • An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.
", "Work Environment": "Work Environment
  • The work setting should consist of an office environment with suitable lighting, comfortable temperatures, and a low noise level.
", "lang_code": "en-US"}