Application Support Specialist

hace 4 semanas


Guadalajara, Jalisco, México Epam Systems A tiempo completo

We are seeking an experienced expert in production stability and problem resolution to ensure the readiness and effective operation of our Quant/Enterprise Technology systems.

**Responsibilities**:

-Maintain production stability and resolve issues in our Quant/Enterprise Technology systems during core business hours

- Engage in on-call rotations as required

- Investigate complex issues in production delivery, conduct root cause analysis, establish a resolution, and navigate it through the necessary steps

- Proactively identify and manage risks, promptly flagging major issues, and escalating incidents when necessary

- Drive results by prioritizing productivity, quality, and value for the client while maintaining honest, realistic, and committed partnerships

- Deploy patches and manage full stack deployments into production systems

- Conduct regular Disaster Recovery (DR) testing and continuously work on improving the process

- Take a proactive stance in proposing new technologies, tools, and approaches

- Suggest innovative solutions to business problems and processes that leverage technology for enhanced marketing differentiation, efficiency improvements, and better user experiences

**Requirements**:

- Background in MS SQL and PowerShell basics

- Skills in troubleshooting complex issues and a strong aptitude for problem-solving

- Understanding of business domain, preferably in Finance

- Proficiency in working with RESTful services, SQL databases, and AMQP

- Competency in CI/CD tools such as Bitbucket, Control-M, Grafana, Octopus, and TeamCity

- Knowledge of monitoring tools including Grafana, Victoria Metrics, Solar Winds, and ElasticSearch

- Understanding of ITIL processes

- Demonstrated experience working in complex environments with multiple dependencies

- Excellent communication skills with the ability to liaise effectively with both technical teams and business users across all levels

**Nice to have**:

- Experience with Object-Oriented Programming (OOP) language coding skills and a solid grasp of coding principles

- Familiarity with creating, improving, supporting technology systems and releasing technical solutions in a Microsoft environment

- A strong foundation in PowerShell or C# programming languages

**We offer**:

- Career plan and real growth opportunities

- Unlimited access to LinkedIn learning solutions

- International Mobility Plan within 25 countries

- Constant training, mentoring, online corporate courses, eLearning and more

- English classes with a certified teacher

- Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)

- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)

- Flexible work schedule and dress code

- Collaborate in a multicultural environment and share best practices from around the globe

- Hired directly by EPAM & 100% under payroll

- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)

- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)

- 13 % employee savings fund, capped to the law limit

- Grocery coupons

- 30 days December bonus

- Employee Stock Purchase Plan

- 12 vacations days plus 4 floating days

- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)

- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more



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