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Learning Operations Specialist
hace 2 meses
We are seeking a highly skilled Learning Operations Specialist to join our team at Capital One in Mexico. As a key member of our Learning Operations team, you will play a critical role in supporting the development and delivery of our learning programs.
Key Responsibilities:
- Support the design, development, and delivery of learning programs and processes in partnership with learning consultants.
- Manage classes and deliver content, ensuring a high-quality learning experience for our employees.
- Gather learning data and provide recommendations for process improvements to support client needs.
- Assist with other learning needs, including compliance and specialty projects.
- Provide exceptional customer service to internal clients regarding learning programs.
Requirements:
- Intermediate-Advanced English fluency.
- High School Diploma, GED, or equivalent certification.
- Previous experience in human resources (training), project management, and facilitation of learning events.
- Experience in conducting analysis of learning event data and researching various education channels to provide recommendations for enhancements/changes.
Preferred Qualifications:
- Bachelor's Degree.