Senior Technology Consultant

hace 1 mes


Xico, México Verizon A tiempo completo
About the Role

We are seeking a highly skilled and experienced Technology Consultant to join our team at Verizon. As a key member of our System and Technology team, you will be responsible for supporting the technology setup of new sites, movement of work, and exits across our external business partners providing call center services to Verizon.

Your primary focus will be on ensuring and tracking all system-related tasks and deliverables, engaging appropriate team members to ensure timelines are met, and coordinating with Strategic Partner Information Technology and Network teams on firewall and network enhancement requests.

Key Responsibilities
  • Track all Technology project deliverables for new sites and movement of work, identify and complete tasks, resolve issues, and mitigate risks.
  • Lead medium to large-scale system and technology updates and implementations for Strategic Partners, from initial development to execution.
  • Support outage management by partnering with Verizon and Strategic partner teams on identifying and resolving issues, communicating root cause analysis to Strategic partners and other stakeholders.
  • Coordinate Strategic partner validation on Verizon system enhancements and network upgrades.
  • Create Executive level presentations.
  • Build working relationships with cross-functional groups.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Ability to work alternate schedule to support overnight system and network changes.
  • Willingness to travel up to approximately 25% of the time.
Preferred Qualifications

Experience in working with Outsource partners, knowledge of Mobile and FIOS systems, strong interpersonal, analytical, and problem-solving skills, experience in a fast-paced dynamic environment, strong verbal and written communication skills, and highly self-motivated and able to work independently are highly desirable.

About Verizon

We are proud to be an equal opportunity employer and are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.



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