Senior Technical Consultant

hace 1 mes


Xico, México Servicenow A tiempo completo

Customer Outcomes Expert Services Senior Technical Consultant

At ServiceNow, we're transforming how organizations work. As a Customer Outcomes Expert Services Senior Technical Consultant, you'll play a key role in configuring our platform to deliver exceptional customer experiences. Your expertise will drive business outcomes and ensure long-term success for our customers.

Key Responsibilities:

  • Participate in workshops with customers to assess current processes and design future-state processes.
  • Design and deliver ServiceNow Customer Workflows solutions with a technical architecture that meets ServiceNow standards and leading practices.
  • Provide oversight and unit testing of code developed by partner or customer employees.
  • Advise customers on how to leverage ServiceNow Platform capabilities to improve their business processes.
  • Guide customers in completing required documentation, such as business requirement workbooks for technical aspects of the solution.
  • Provide feedback to product development to improve the product based on customer experiences.
  • Maintain skills/certifications on CSM (Customer Service Management) and/or FSM (Field Services Management) and/or Industry product offerings such as Telecommunications, Financial Services, HealthCare and Life Sciences for Customer Workflows.

Qualifications:
  • 8+ years of experience in a professional services organization or equivalent education/experience.
  • Ability to travel up to 50% or work outside of local timezone preferably nighttime IST.
  • Industry domain expertise in Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.
  • Creative problem-solving skills with comfort running projects independently.
  • Experience working collaboratively.
  • ServiceNow certifications in aligned workflow.

About ServiceNow:
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

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