Senior Technical Consultant
hace 1 mes
Customer Outcomes Expert Services Senior Technical Consultant
At ServiceNow, we're transforming how organizations work. As a Customer Outcomes Expert Services Senior Technical Consultant, you'll play a key role in configuring our platform to deliver exceptional customer experiences. Your expertise will drive business outcomes and ensure long-term success for our customers.
Key Responsibilities:
- Participate in workshops with customers to assess current processes and design future-state processes.
- Design and deliver ServiceNow Customer Workflows solutions with a technical architecture that meets ServiceNow standards and leading practices.
- Provide oversight and unit testing of code developed by partner or customer employees.
- Advise customers on how to leverage ServiceNow Platform capabilities to improve their business processes.
- Guide customers in completing required documentation, such as business requirement workbooks for technical aspects of the solution.
- Provide feedback to product development to improve the product based on customer experiences.
- Maintain skills/certifications on CSM (Customer Service Management) and/or FSM (Field Services Management) and/or Industry product offerings such as Telecommunications, Financial Services, HealthCare and Life Sciences for Customer Workflows.
Qualifications:
- 8+ years of experience in a professional services organization or equivalent education/experience.
- Ability to travel up to 50% or work outside of local timezone preferably nighttime IST.
- Industry domain expertise in Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.
- Creative problem-solving skills with comfort running projects independently.
- Experience working collaboratively.
- ServiceNow certifications in aligned workflow.
About ServiceNow:
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
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