Claims Customer Care Representative
hace 1 semana
At Allstate, we're committed to delivering exceptional customer service and support. As a Claims Customer Care Representative, you'll play a vital role in guiding customers through the claims process, ensuring their needs are met and their concerns are addressed.
**Key Responsibilities:**
• Establish a connection with customers to gather and capture information, to file a first notice of loss claim
• Provide an overview of the basic claims process and information of a general nature to customers
• Receive, screen, and route incoming telephone calls and other electronic correspondence
• Contact or receive contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standards
• Follow established guidelines specific to each claim report or inquiry to include clear and accurate documentation
• Assist customers with scheduling auto and/or property inspections, and a rental car as needed
• Remain empathetic, and engaged during customer interactions
• Use online resources, system-generated prompts, and claims knowledge to assist customers, and set expectations for the next steps to resolve their claim
**Preferred Qualifications:**
• High School Diploma/ GED or equivalent experience
• Call Center experience (preferred)
• Insurance industry knowledge (preferred)
• Functional Skills:
• Ability to empathize with the customer
• Performs routine tasks of basic complexity under general supervision
• Computer Skills
• Good organization skills with timely follow-up skills
• Good oral and written communication skills
• Fully Bilingual (English/Spanish)
For this position, we offer a competitive salary and a comprehensive benefits package.
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