Claims Customer Care Representative

hace 1 semana


Tijuana, Baja California, México Allstate A tiempo completo

At Allstate, we're committed to delivering exceptional customer service and support. As a Claims Customer Care Representative, you'll play a vital role in guiding customers through the claims process, ensuring their needs are met and their concerns are addressed.

**Key Responsibilities:**

• Establish a connection with customers to gather and capture information, to file a first notice of loss claim

• Provide an overview of the basic claims process and information of a general nature to customers

• Receive, screen, and route incoming telephone calls and other electronic correspondence

• Contact or receive contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standards

• Follow established guidelines specific to each claim report or inquiry to include clear and accurate documentation

• Assist customers with scheduling auto and/or property inspections, and a rental car as needed

• Remain empathetic, and engaged during customer interactions

• Use online resources, system-generated prompts, and claims knowledge to assist customers, and set expectations for the next steps to resolve their claim

**Preferred Qualifications:**

• High School Diploma/ GED or equivalent experience

• Call Center experience (preferred)

• Insurance industry knowledge (preferred)

• Functional Skills:

• Ability to empathize with the customer

• Performs routine tasks of basic complexity under general supervision

• Computer Skills

• Good organization skills with timely follow-up skills

• Good oral and written communication skills

• Fully Bilingual (English/Spanish)

For this position, we offer a competitive salary and a comprehensive benefits package.



  • Tijuana, Baja California, México Paradigm Management Co A tiempo completo

    Job Title: Claims Service RepresentativeWe are seeking a highly motivated and detail-oriented Claims Service Representative to join our team at Paradigm Management Co. As a Claims Service Representative, you will be responsible for providing exceptional customer service to our policyholders, investigating and processing insurance claims, and ensuring that...


  • Tijuana, Baja California, México Enovis A tiempo completo

    Job OverviewJob Title: Patient Care Service RepresentativeEnovis Corporation is seeking a detail-oriented Patient Care Service Representative to join our team. In this role, you will communicate benefit information to patients, physicians, and insurers who provide insurance verification as required.Interpret medical and insurance information for...


  • Tijuana, Baja California, México Universo De Oportunidades A tiempo completo

    Customer Service Representative OpportunityWe are seeking a customer service representative with excellent communication skills and a passion for helping others. As a customer service representative, you will be responsible for providing top-notch service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Provide...


  • Tijuana, Baja California, México Confie A tiempo completo

    Customer Service RepresentativeConfie Tijuana is seeking a skilled Customer Service Representative to provide world-class care to our clients. As a key member of our retail business team, you will be responsible for providing general information about policies, updating customer information and profiles, and processing changes to insurance policies.Key...


  • Tijuana, Baja California, México Enovis México A tiempo completo

    Patient Care Service RepresentativeAt Enovis México, we are seeking a highly skilled and detail-oriented Patient Care Service Representative to join our team. As a Patient Care Service Representative, you will play a critical role in ensuring timely and compliant order entry, benefit verification, and prompt follow-up for our patients. This position...


  • Tijuana, Baja California, México Confie A tiempo completo

    Customer Service RepresentativeEarn a competitive salary and enjoy a dynamic work environment as a Customer Service Representative at Confie in Tijuana.We are seeking a skilled problem solver to join our team as a Customer Service Representative. As our next ambassador, you will oversee providing world-class care to our clients, including providing general...


  • Tijuana, Baja California, México Enovis A tiempo completo

    Job Title: Customer Service RepresentativeAbout the Role:As a Customer Service Representative, you will be working under close supervision to answer routine questions and issues from customers. You will be responsible for providing timely and effective solutions to customer inquiries, ensuring a positive experience for our customers.About Us:Enovis is a...


  • Tijuana, Baja California, México Tap A tiempo completo

    **Vacante para la empresa TAP**:Our Call Center is currently looking for Customer Service Representatives to join our team.As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients over the phone.**Requirements:**Advanced English levelBasic PC SkillsExperience in Customer Service over the phoneLive...


  • Tijuana, Baja California, México Tap A tiempo completo

    **Representatives Wanted for Call Center in Tijuana**Tap is currently seeking talented individuals to join our team as Customer Service Representatives.As a Customer Service Representative, you will be the face of our company, interacting with customers to resolve their inquiries and concerns.The ideal candidate will possess excellent communication skills,...


  • Tijuana, Baja California, México Tap A tiempo completo

    **Vacante para la empresa TAP en Tijuana, Baja California**:We are seeking a skilled Customer Service Representative to join our team at the most important Contact Center in TJ.As a Customer Service Representative, you will be responsible for providing exceptional customer experiences over the phone.**Requirements:** Advanced English level Basic PC skills...


  • Tijuana, Baja California, México Reclutamiento Bcn A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Reclutamiento Bcn. As a key member of our Commercial Organization, you will serve as a liaison between our commercial team members and operations and supply chain teams to provide exceptional customer service.Key ResponsibilitiesProcess and manage customers'...


  • Tijuana, Baja California, México Tres R A tiempo completo

    Job Title: Customer Service RepresentativeCompany: Tres RLocation: Tijuana, Baja CaliforniaJob Type: Full-timeLanguage: SpanishAbout the Job:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Tres R in Tijuana, Baja California. As a Customer Service Representative, you will be responsible for providing...


  • Tijuana, Baja California, México Confie A tiempo completo

    Earn a competitive salary and enjoy a dynamic work environment as a Customer Service Representative at Confie in Tijuana.We are seeking a skilled problem solver to join our team as a Customer Service Representative. As our next ambassador, you will oversee providing world-class care to our clients, including providing general information about policies,...


  • Tijuana, Baja California, México Naps Mexico A tiempo completo

    **Customer Service Representative Role Overview**The Customer Service Representative plays a critical role in bridging customers and the sales team, ensuring customer satisfaction and effective communication throughout the order process. The position requires managing customer orders, coordinating with internal teams, and ensuring timely product...


  • Tijuana, Baja California, México Recluta Agencia A tiempo completo

    Customer Service Call Center Job in TijuanaWe're seeking highly motivated and bilingual customer service agents to join our team in Zona Rio, Tijuana. As a customer service representative, you will be responsible for providing exceptional customer experiences through timely and effective issue resolution.Key Responsibilities:Attend to customer inquiries and...


  • Tijuana, Baja California, México Promocall A tiempo completo

    **We are seeking a highly skilled Customer Service Representative to join our team at Promocall.**This is a full-time, contract position focused on delivering exceptional customer service with no sales or collections.As a Customer Service Representative, you will be responsible for providing timely and effective support to our customers, utilizing your...


  • Tijuana, Baja California, México TacnaEddy Pump A tiempo completo

    Customer Service RepresentativeWe are seeking a highly motivated and skilled Customer Service Representative to join our team at Eddy Pump Corporation. As a Customer Service Representative, you will be responsible for delivering exceptional customer support and building strong relationships with our clients.Key Responsibilities:Serve as the main point of...


  • Tijuana, Baja California, México Prospur A tiempo completo

    Job SummaryProspur is seeking a highly skilled and motivated Customer Service Representative to join our team. The ideal candidate will have prior customer service experience, preferably in the US market, and be able to multitask and work with multiple tools to provide excellent customer resolution.Responsibilities and DutiesAs a Customer Service...


  • Tijuana, Baja California, México Allstate A tiempo completo

    Claims FNOL Associate RoleWe're seeking a skilled Claims FNOL Associate to join our team at Allstate. As a key member of our claims team, you'll be responsible for guiding customers through the initial claims reporting process. Your primary goal will be to identify customer needs, respond efficiently, and direct them to the appropriate party or resource.Key...


  • Tijuana, Baja California, México Eddy Pump Corporation A tiempo completo

    Eddy Pump Corporation is a leading engineering and manufacturing company with a global presence. We are seeking a highly skilled and motivated Customer Service Representative to join our team.Key Responsibilities:Serve as the primary point of contact for customers, handling inquiries, order processing, and resolving issues related to products or services in...