Operations Excellence Manager Mexico

hace 3 semanas


Xico, México Kone A tiempo completo

Founded in 1910, KONE is a global leader providing elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle.

Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable. With operations in over 60 countries around the world, we have achieved our position as an innovation and sustainability leader with repeated recognitions by Forbes and Corporate Knights for clean capitalism.

We are seeking a highly skilled Service Operations Excellence Specialist in Mexico City to join our team. As a key member of our operations team, you will support the Maintenance Operations Excellence Manager in implementing, ensuring compliance, and maintaining the performance of end-to-end business processes and supporting systems.

The ideal candidate will have at least 3 to 5 years of experience in a similar position, advanced MS Excel skills, Power BI, intermediate English language skills, good communication skills, and advanced knowledge in process systems, process automation, and statistical software.

Key Responsibilities:

  • Analyze KPIs to identify areas for improvement and propose concrete actions to enhance daily operations.
  • Support the Maintenance Operations Excellence Manager in setting targets according to the Field Operations Management Model.
  • Train supervisors and regional managers on maintenance tools and processes.
  • Optimize routes, capacity planning, and maintenance profiles in the field.
  • Contribute to the development of future plans for global methods and processes.
  • Provide hands-on support for new deployments and the implementation of the KONE Way (KW) business processes and tools.

Hiring Requirements:

  • Industrial or process engineering, statistics, or similar career background.
  • At least 3 to 5 years of experience in a similar position.
  • Advanced MS Excel skills, Power BI.
  • Intermediate English language skills.
  • Good communication skills.
  • Advanced knowledge in process systems, process automation, and statistical software.

What We Offer:

  • A competitive salary of $80,000 - $120,000 per annum.
  • Opportunities to learn and grow with our company.
  • Comprehensive health and wellness plans for the entire family.
  • Multiple benefits, including a flexible work environment, employee recognition programs, and a culture that values diversity, equity, and inclusion.

About Us:

KONE is a great place to work, where we value the contribution of each individual and strive to create an innovative and collaborative working culture. Our commitment to sustainability is integral to our daily practice, and we follow ethical business practices. We encourage participation and the sharing of information and ideas among employees, promoting a culture of trust and respect.



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