RS Americas Customer Service Representative Position
hace 11 horas
About RS Americas
We are a leading provider of industrial products and services, dedicated to helping our customers maintain, repair, and operate their businesses efficiently.
As a global company with over 750,000 stocked industrial products, we strive to deliver exceptional service and solutions to our customers. Our team of experts works tirelessly to resolve customer challenges across design, procurement, inventory, and maintenance.
We believe in delivering the best possible experience for our customers, and that's why we're looking for a talented Customer Service Representative to join our team.
The Role:
As a Customer Service Representative, you will be responsible for providing exceptional service to our customers through facilitating orders and resolving issues. You will champion a service excellence belief, striving to make work easy for our customers both internally and externally.
You will ensure orders are captured in line with our promise and to the highest quality standards, and resolve customer issues through direct work or coordinating activity with other departments.
You will also act as a Digital advocate, becoming experts in navigating our websites and promoting our value-added services. Additionally, you will provide quote information to customers based on system data, pre-qualify customers, and identify leads for further growth potential.
Requirements:
To be successful in this role, you will need to have a high school diploma or equivalent, one to two years of related experience, and excellent communication skills. You should also be bilingual in English and Spanish, both verbally and written.
Bonus Skills:
Prior experience working cross-functionally and collaborating effectively with colleagues is highly desirable. A college education or equivalent combination of education and experience is also preferred.
What We Offer:
We offer a competitive salary of $50,000 per year, plus benefits such as medical, dental, and vision insurance, and a 401(k) plan. We also offer opportunities for professional growth and development, and a dynamic work environment.
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