IT Solutions Director

hace 3 semanas


Ciudad de México, Ciudad de México Sephora A tiempo completo
IT Solution Delivery and Applications Manager

The IT Solution Delivery and Applications Manager is responsible for overseeing the entire lifecycle of IT solutions and applications at Sephora, with a strong focus on driving digital transformation and enabling a seamless omnichannel retail experience. This role entails leading and empowering a team of technical leads, fostering collaboration and innovation across diverse domains, including retail, e-commerce, and digital platforms.

Key Responsibilities:

Leadership and Team Development:

  • Inspire and empower teams to deliver IT solutions that meet business objectives.
  • Develop and implement effective team development strategies to foster collaboration and innovation.

Solution Delivery and Project Management:

  • Oversee the entire project lifecycle, from initiation to deployment and support.
  • Lead the planning, execution, and delivery of complex IT projects across various domains.
  • Manage project risks, issues, and dependencies, implementing effective mitigation actions to ensure successful project outcomes.

Application Management and Optimization:

  • Ensure critical business applications, including those supporting retail, e-commerce, and digital operations, are maintained, supported, and continuously optimized to meet evolving business needs.
  • Evaluate and continuously improve the efficiency and effectiveness of information systems and processes.

System Integration:

  • Oversee the design and implementation of seamless integrations between various systems, ensuring data integrity and a unified omnichannel experience.
  • Manage relationships with technology vendors and service providers, ensuring adherence to SLAs and timely delivery of solutions.

Planning and Innovation:

  • Contribute to the development of the IT roadmap, aligning IT initiatives with the overall business strategy.
  • Identify and evaluate global technology solutions to drive innovation and digital transformation.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field.

Experience:

  • 7+ years of experience in IT, with a proven track record in leading technical teams and delivering IT solutions within a large retail or e-commerce environment.
  • 3+ years of experience as a technical lead manager or similar role, overseeing the implementation and management of IT systems and solutions.
  • Demonstrated expertise in project management, application management, and system integration, ideally within an omnichannel retail context.

Skills:

  • Leadership and Communication: Excellent leadership and interpersonal skills, with the ability to inspire and motivate teams.
  • Problem-Solving and Analytical Skills: Strong problem-solving, analytical, and decision-making skills.
  • Project Management and Organizational Skills: Ability to manage multiple projects simultaneously and prioritize effectively.
  • Technical Expertise: Deep understanding of software development lifecycle, system integration methodologies, and relevant retail and e-commerce technologies.

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