Italian Market CX Team Head

hace 5 días


Reynosa, Tamaulipas, México Factorial Hr A tiempo completo

Company Overview

At Factorial Hr, we pride ourselves on being a leading provider of HR software solutions for SMEs.

We aim to empower businesses to automate their HR workflows, centralize people data, and make informed decisions.

Our diverse team of over +900 people across four continents enables us to deliver exceptional services to our global customer base.

Job Description

We seek an accomplished Account Management Team Lead for our Italian Market CX team.

The successful candidate will be responsible for driving upselling, retention, satisfaction, and renovation efforts for existing clients, working closely with the Director of Account Management and other Area Managers.

Requirements

  • 2+ years of experience in management roles, with a background in sales
  • Strong upselling, cross-selling, and customer relationship management skills
  • Exceptional analytical and problem-solving abilities
  • Bilingual proficiency in English and Italian
  • Ability to thrive in a dynamic environment and prioritize multiple responsibilities

Benefits

  • Competitive compensation package
  • Opportunity to grow professionally in a fast-paced industry
  • Collaborative, multicultural work environment
  • Access to cutting-edge HR software and tools


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