Senior IT Analyst

hace 3 semanas

Guadalajara, Jalisco, México Baxter A tiempo completo
About Us

Baxter is a leading global healthcare company that has been transforming healthcare for over 87 years. Our mission is to save and sustain lives by pioneering innovative medical solutions that improve patient outcomes.

Your Role at Baxter

We are seeking a highly skilled IT Senior Analyst to join our Global Information Technology Centers team. As a key member of our IT function, you will play a critical role in strengthening partnerships and enabling smarter, more efficient, and connected business processes.

Key Responsibilities
  • Collaborate with IT and business teams to define and document service desk requirements
  • Ensure requirements are met by service desk service provider
  • Coordinate service delivery of service desk services for the region
  • Act as central point of contact for service desk services for the region
  • Oversee service desk service provider services in a managed service model
  • Perform tasks with minimum direction, independently manage complex problems, guide others
Requirements
  • Bachelor's degree in a relevant Computer Science field
  • 5-7+ years of experience in asset management
  • Excellent verbal and written communication, strong analytical and problem-solving skills, critical thinking ability
  • Sense of urgency with strong follow-up skills, ability to multi-task and balance multiple priorities, attention to detail and strong organization skills
  • Familiarity working across multiple business domains in support of projects
  • Ability to interact with business users, project managers, senior management, outsourced service providers, and vendors
  • Self-starter, independent thinker, able to work with minimum direction, high level of initiative and energy
  • Strong leadership, consultative and communication skills, analytical ability, decisiveness, judgment, and the ability to work effectively with end users, IT, staff, and manage vendors
  • Extensive knowledge of IT Operations
  • Proficiency with Microsoft Office products (MS Word, Excel, and PowerPoint)
  • Ability to communicate and collaborate with other IT professionals and business stakeholders
  • Proven analytical and problem resolution skills
  • Proactive responsible individual, able to set own action plans
  • Ability to influence and build consensus with other IT teams and leadership
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills

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