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Cloud Infrastructure Specialist

hace 2 meses

Veracruz, Veracruz-Llave, México Ntt Data, Inc. A tiempo completo
Cloud Infra Specialist - Azure

We are seeking a skilled Cloud Infra Specialist - Azure to enhance our team's capabilities in Mexico, Mexico (MX-MEX), Mexico (MX).

Key Responsibilities:
  • Design, deploy, and manage Microsoft Azure solutions to ensure optimal performance, security, and scalability.
  • Support and optimize SCCM for efficient software deployment, patch management, and system configuration across the organization.
  • Manage and enhance SolarWinds for network monitoring, ensuring the reliability and performance of critical infrastructure components.
  • Collaborate with IT teams to streamline software deployment processes, system configurations, and compliance management using SCCM.
  • Monitor and optimize SolarWinds configurations to provide real-time visibility into network performance and health.
  • Stay informed about the latest developments in Microsoft Azure, SCCM, and SolarWinds, and apply best practices to enhance our IT environment.
  • Participate in the evaluation and selection of new technologies to enhance the organization's endpoint management capabilities.
  • Knowledge of Server and Networking principles pertaining to enterprise environments.
  • Perform maintenance on existing operating systems.
  • Evaluate, engineer, test, recommend, and implement secure infrastructures.
  • Act as a resource for system escalation issues.
  • Document platform standards and processes for ongoing operations.
  • Gather business requirements for system design and validate recommended solutions for Change Management.
  • Schedule and coordinate installation and maintenance of software/hardware on the network and ensure compatibility of all communications and computer hardware/software.
  • Perform root cause analysis on failed components and implement corrective measures.
  • Provide ongoing information to leadership, customers, and peers regarding enhancements, innovations, and solutions.
  • Responsible for following company-specific systems engineering standards.
  • Executive support technical escalations.
  • RCA for high-severity issues, CRQ deployments during weekends and holidays.
  • On-call support: shift for all required work and done during weekends.
  • Provide technical documentation and training to L1 and Service Desk.
  • Operational resource for internal and external projects.
Technical Requirements:
  • Prior experience with Windows OS, user administration, patch, IIS log files, Performance Monitors, and System Services management,.NET Framework, SQL Server.
  • Knowledge of integrating to back-end systems, including Documentum, is a plus.
  • Responsible for complex testing and analysis of all elements of computer systems.
  • Analyze and provide innovative solutions to system engineering and design projects.
  • Represent the organization in front of critical audiences, such as clients/customers/vendors/executives.
  • Thorough understanding and management of customer business needs and expectations.
  • Exceptional customer service, problem-solving, and communication skills.
  • Sufficient technical depth to communicate with development and other internal organizations at a peer level as well as convey technical concepts to non-technical individuals.
  • Ability to work independently with minimal management supervision and with a global team of engineers.
  • Strong team player with ability to work in a team and as individual contributor.
  • Strong organizational and documentation skills.
  • Fast learner, flexible, and able to work on multiple tasks.
Qualifications:
  • Bachelor's degree in computer science, Information Technology, or a related field.
  • Possess 8/10 years of relevant professional experience or equivalent combination of education/experience.
  • Proven experience as a Microsoft Azure Engineer with expertise in Windows Server, SCCM, and SolarWinds.
  • In-depth knowledge of Microsoft Azure cloud services, architecture, and best practices.
  • Proficiency in SCCM for software distribution, patch management, and configuration management.
  • Familiarity with SolarWinds for network monitoring and performance management.
  • Strong scripting and automation skills for configuration tasks and deployments.
  • Excellent problem-solving and communication skills, with the ability to work collaboratively in a team-oriented environment.
  • Ability to work a 24x7 on-call shift, with primary business hours Canadian Eastern Standard Time.

This position requires a valid Canadian Security Clearance. Candidates can be guided through the application process for this clearance but must successfully obtain the clearance in order to fill the position.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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