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Client Engagement Specialist
hace 2 meses
About the Opportunity
- Join a reputable organization known for its consistent performance.
- Enjoy flexible working arrangements.
- Make a meaningful contribution to the company’s success.
Role Overview
Your Responsibilities Include:
- Professionally managing incoming calls and emails.
- Addressing customer inquiries and ensuring high levels of satisfaction.
- Collaborating with internal teams for efficient order processing and delivery.
- Escalating customer feedback when necessary.
- Developing and overseeing a portfolio of key accounts.
- Meeting monthly sales objectives by identifying and nurturing new client relationships.
- Maximizing customer satisfaction and exploring upsell and cross-sell opportunities.
- Coordinating follow-ups before and after sales.
- Consistently achieving and surpassing weekly and monthly performance metrics.
- Fostering strong relationships with internal stakeholders.
- Keeping abreast of market trends and providing competitor insights.
- Identifying new business development opportunities through lead follow-ups and research.
- Generating new business by engaging potential clients to understand their needs and offering tailored solutions.
- Managing the sales cycle to secure new business opportunities.
- Maintaining robust relationships with existing clients.
- Achieving and exceeding activity and revenue targets on a weekly and monthly basis.
Candidate Profile
- A minimum of 1 year of experience in a B2B Sales, Account Executive, or Customer Service position, preferably in the Staffing or Executive Search sector.
- Exceptional interpersonal, written, and verbal communication skills.
- Adept at networking and building relationships.
- A collaborative team player capable of managing multiple stakeholders.
- Strong analytical abilities and comfort with numerical data.
About the Employer
Snaphunt is a leading provider of highly skilled, dependable, and professional Virtual Assistants. They specialize in matching VAs to your business needs, enabling them to seamlessly take on tasks such as product research, bookkeeping, email management, appointment scheduling, project management, data entry, customer support, and more. The VAs offered are proficient and enthusiastic about assisting you and your organization, allowing you to concentrate on enhancing your business outcomes.
