Medical Information Specialist
hace 4 semanas
Thermo Fisher Scientific is seeking a highly skilled Medical Information Associate I to join our team. As a Medical Information Associate I, you will be responsible for providing technical and medical information to customers, analyzing and researching inquiries, and documenting interactions according to organizational, client, and regulatory guidelines.
Key Responsibilities- Respond to technical and medical information inquiries from customers, providing accurate and concise responses using client-approved resources.
- Analyze caller's questions to formulate an accurate and concise response, and record inquiries and interactions in the appropriate databases.
- Identify, record, and triage adverse events and product complaints according to organizational, client, and regulatory guidelines.
- Maintain knowledge of project and corporate policies and procedures, including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.
- Work with internal and external client contacts to resolve inquiries, and research medical literature and draft responses as needed.
- Provide administrative support as needed.
- High/Secondary school diploma or equivalent and relevant formal academic/vocational qualification.
- Previous experience that provides the knowledge, skills, and abilities to perform the job, including 1+ year of medical or life-sciences experience, training, or education.
- Advanced/fluent English is mandatory.
- Strong verbal and written communication skills.
- Strong language skills (comprehension, speaking, reading, and writing).
- Solid computer and keyboarding skills.
- Good interpersonal skills.
- Ability to work independently as well as part of a team.
- Ability to interpret client-provided medical and technical information.
- Organizational and time management skills.
- Ability to maintain a positive and professional demeanor in challenging circumstances.
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