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Sales Operations Specialist

hace 2 meses

Monterrey, Nuevo León, México Lenovo A tiempo completo

About Lenovo

Lenovo is a global technology leader that designs, engineers, and builds the world's most complete portfolio of smart devices and infrastructure. Our mission is to deliver smarter technology for all, creating a more inclusive, trustworthy, and sustainable digital society.

Job Summary

The Sales Support Manager plays a critical role in leading the Sales Support team, which is an integral part of the sales organization. The team provides sales support for retention, development, and acquisition accounts, enhancing customer satisfaction by reducing escalations and improving the Lenovo customer experience.

Key Responsibilities

  • Support the sales team in the growth and overall management of the assigned territory.
  • Ensure the Sales Support team accurately processes customer transactions (quotes and sales orders).
  • Promote collaboration between Sales Support team and other cross-functional teams to improve customer experience within assigned territory.
  • Run the Sales Support team operational management system to achieve monthly, quarterly, and yearly targets and Key Performance Indicators.
  • Manage workload, balancing vacation, and sickness coverage within the team. Identify resource issues and adjust accordingly.
  • Identify and implement process improvements to increase team efficiency and define processes for potential automation by our internal automation team.
  • Help develop top-quality procedures and control checkpoints to proactively find errors and gaps.
  • Prepare reports by collecting, analyzing, and summarizing data trends.
  • Help select, train, and onboard new Sales Support Representatives.
  • Drive high-performance culture, ensuring recognition of outstanding contributors, coaching, and developing top talent.
  • Ensure employees have regular informal reviews and two formal performance reviews per year.

Requirements

  • Bachelor's Degree (in process/finalized).
  • 4+ years of experience in similar companies/positions is preferred.
  • Strong leadership and people management skills that motivate the team to consistently perform at a high level.
  • Clear and effective communication in English, both written and oral.
  • Ability to work under pressure, meet deadlines with minimal guidance, and deal with ambiguity.
  • Strong organizational, planning, and problem-solving skills.
  • Self-driven, proactive working, and goal-oriented.
  • Positive attitude and ability to collaborate in an energetic environment, building strong relationships.
  • Ability to stay organized and work independently to research solutions.
  • Intermediate to advanced Microsoft Excel and PowerPoint skills.