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Senior Technical Solutions Expert
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Job Summary
We are seeking a highly skilled Senior Technical Solutions Expert to join our support organization at Oracle. As a key member of our team, you will be responsible for delivering exceptional post-sales support and solutions to our customers, while serving as an advocate for their success.
Key Responsibilities
- Provide timely and effective technical support to customers, ensuring their issues are resolved efficiently and to their satisfaction.
- Develop and maintain strong relationships with customers, understanding their business needs and providing tailored solutions to meet those needs.
- Collaborate with internal stakeholders, including sales, product development, and other support teams, to ensure seamless customer experiences.
- Stay up-to-date with industry trends, emerging technologies, and Oracle products, applying this knowledge to drive customer success and growth.
Requirements
- Proven experience in technical support or a related field, with a strong track record of delivering exceptional customer service.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
What We Offer
As a Senior Technical Solutions Expert at Oracle, you will have the opportunity to work with a talented team of professionals, driving customer success and growth in a dynamic and supportive environment. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and advancement.
