Senior Technical Support Expert for Oracle Products

hace 1 mes


Zapopan, Jalisco, México Oracle A tiempo completo

As a Senior Technical Support Expert for Oracle products, you will be responsible for providing proactive technical support and business solution implementation to ensure the highest level of customer satisfaction. You will create and contribute to automated technology and instrumentation to diagnose, document, and resolve customer issues. This position is regarded by Oracle and its partners as the technical support expert in Oracle product usage in complex, open systems implementation environments.

Key Responsibilities:

  • Provide technical support and guidance to customers and internal stakeholders
  • Develop and implement business solutions to meet customer needs
  • Collaborate with cross-functional teams to resolve customer issues
  • Stay up-to-date with Oracle product releases and updates

Requirements:

  • 12 years of experience with Core products or 12 years of experience with Applications products
  • Technical degree in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, or Chemistry
  • Proven professional or technical experience demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)


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