Infrastructure Operations Specialist
hace 1 mes
At Lyft, we're committed to creating a world-class transportation experience for our customers. To achieve this, we need talented engineers who can design, build, and operate our infrastructure platforms.
The Infrastructure Operations Engineering team is responsible for providing top-notch support for our infrastructure platforms and tooling. As an Infrastructure Operations Engineer, you'll serve as an expert in our products and services, working closely with our development teams to resolve technical issues and improve our systems.
Key Responsibilities:
- Investigate and resolve customer issues, performing root cause analysis and implementing solutions to prevent future issues
- Collaborate with our development teams to troubleshoot and debug technical issues
- Embed with our partner infrastructure teams to provide internal support and reduce maintenance burdens
- Help triage and debug incidents, working with our engineering teams to improve our systems
- Own and operate software systems within your domain, ensuring they meet our high standards of quality and reliability
- Develop and contribute to internal and external knowledge bases, sharing your expertise with our teams
- Be a champion for our customers, advocating for their needs and holding our teams to a high standard of customer service
Requirements:
- Passion for customer service and ownership of the customer experience
- Understanding of support organizations and key indicators that drive supportability
- Excellent written and verbal communication skills, problem-solving skills, customer service, and interpersonal skills
- Proficiency in Linux systems administration, including shell scripting and troubleshooting
- Experience debugging complex problems in distributed systems
- Experience with BigData tools and processes
- Experience with SQL
- Understanding of APIs, microservices, and cloud computing technology
- Familiarity with Kubernetes or other container orchestration solutions is a plus
- Experience with Go, Python, or similar languages
- The passion and ability to learn new things, while never being satisfied with the status quo
This role will be in-office on a hybrid schedule if an established Lyft Location is available to the Mexico City region. Hybrid Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays, and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid
Please submit your resume in English.
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