Advanced Infrastructure Operations Specialist

hace 2 semanas


Ciudad de México, Ciudad de México Lyft A tiempo completo

Job Summary

We are seeking an Advanced Infrastructure Operations Specialist to join our team at Lyft. In this role, you will be responsible for taking ownership of reported customer issues and working to prevent issues from reoccurring in the future.

About the Role

The Advanced Infrastructure Operations Specialist will research, diagnose, troubleshoot, and debug customer issues encountered in the field. This includes embedding in partner infrastructure teams to provide better internal support and reducing the maintenance burden of software systems.

Key Responsibilities

  • Take ownership of reported customer issues and work to prevent issues from reoccurring in the future.
  • Research, diagnose, troubleshoot, and debug customer issues encountered in the field.
  • Embed in partner infrastructure teams to provide better internal support and reduce the maintenance burden of software systems.
  • Help triage, debug, and pull engineers to mitigate incidents and improve our systems.
  • Own, operate, and upgrade software systems within the InfraOps engineer's domain.
  • Collaborate with partner infra teams on initiatives and projects, such as automating systems & tasks, migrations, etc.
  • Develop and contribute to internal and external knowledge bases.
  • Be a champion for Infra's customers and hold Infra teams to a high standard of customer service.

Requirements

  • Possession of passion for customer service and ownership of the customer experience including comprehensive issue resolution.
  • Understanding of support organizations and key indicators that drive supportability.
  • Excellent written and verbal communication skills, problem-solving skills, customer service, and interpersonal skills.
  • Proficiency in Linux systems administration, including shell scripting and troubleshooting.
  • Experience debugging complex problems in distributed systems.
  • Experience with Kubernetes or other container orchestration solutions.
  • Understanding of APIs, microservices, and cloud computing technology.
  • Experience with Go, Python, or similar languages.
  • Nice to have familiarity with Envoy or other service mesh solutions is a plus.
  • The passion and ability to learn new things, while never being satisfied with the status quo.

Benefits

This role will be in-office on a hybrid schedule if an established Lyft Location is available to the Mexico City region — Hybrid Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. The estimated salary for this role is $140,000 - $170,000 per year, depending on location and experience.



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