Optical Network Management Systems Engineer
hace 1 semana
About the Role:
">Nokia is seeking an experienced Optical Network Management Systems Engineer to join our team. As a key member of our Customer Services organization, you will play a critical role in delivering exceptional service to our customers.
">Responsibilities:
">- ">
- Provide remote technical support on Optical NMS products and networks to a global customer base, including isolating issues within a customer DWDM / OTN / SDH network and guiding the customer on how to rectify the problem (s) identified.">
- Ensure that defined processes update work records (Sales Force Cases) associated with each issue and that all metrics relative to the contractual commitments are met or exceeded.">
- Create and maintain customer relationships on a day-to-day basis and maintain a high level of customer satisfaction by providing services fully compliant with the SLA.">
- Provide remote technical support to all customers on NMS platforms and networks via telephone, and on some occasions, travel may be required on short notice.">
- Identify potential patterns of issues observed in the field and take the lead in documenting, reporting, and tracking these issues to resolution.">
- For outages, identify the impact of the outage and changes made to the customer network, ensure outage situations are documented per guidelines to meet contractual root cause analysis obligations, provide pragmatic and effective recovery, and manage and communicate the related risks.">
Requirements:
">This professional should have in-depth business knowledge and use understanding of how relevant areas integrate to achieve objectives. They should also use advanced analytical skills to solve complex problems or problems that do not have routine solutions and take a new perspective.
">A successful candidate will have excellent communication and interpersonal skills, be able to work effectively in a mixed environment, and use best practices and knowledge of internal or external business issues to improve products or services.
">The estimated salary for this role is $120,000 - $180,000 per year, based on the location and industry standards.
">About Nokia:
">Nokia is a world leader in telecommunications, networking, and technology. Our mission is to make the most innovative technologies accessible to everyone, everywhere.
">We offer a dynamic and inclusive work environment, competitive compensation and benefits packages, and opportunities for professional growth and development.
">If you are a motivated and results-driven individual who is passionate about delivering exceptional service and improving products and services, we encourage you to apply for this exciting opportunity.
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