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Network Support Engineer

hace 2 meses

Ciudad de México, Ciudad de México Cisco Meraki A tiempo completo
Job Summary

Cisco Meraki is seeking a highly skilled Network Support Engineer to join our team. As a Network Support Engineer, you will provide exceptional technical support for our growing client and partner base. You will investigate and resolve problems for the entire Meraki product line, including our wireless access points, security appliances, switches, and other technologies.

Key Responsibilities
  • Provide technical support for Meraki products and services
  • Investigate and resolve complex technical issues
  • Collaborate with other support team members to fix network outages and incorrect configurations
  • Work with engineering and product management teams to diagnose and resolve critical issues
  • Stay up to date on Meraki features and technology by completing instructor-led and self-paced training modules
Requirements
  • Foundational understanding of network technologies, including firewalls, content filters, routing/switching, VLANs, VPNs, and 802.11a/b/g/n/ac wireless
  • Detailed comprehension of networking protocols, including TCP, STP, ARP, Ethernet, OSPF, etc.
  • Experience supporting or testing LANs, VLANs, 802.11 wireless networks, VPNs, NAT devices, and DHCP servers
  • Outstanding written and verbal communication skills
  • Ability to clearly and concisely articulate technical and non-technical concepts to third parties
  • Excellent time management, follow-through, and attention to detail
  • Experience in computer networking-related problem solving, critical thinking, and troubleshooting
  • Ability to multitask and work under stress
  • Working towards or have a bachelor's degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related field
  • Networking certifications a plus: CCNA, CCNP, CWNA, etc.