Client Experience Strategist

hace 2 días


Ciudad de México, Ciudad de México Element Fleet Management Corp. A tiempo completo

As a key member of our team, you will be responsible for driving client satisfaction and loyalty through the development and implementation of strategies that enhance the overall client experience. This includes overseeing all aspects of the client journey, from client support to product experience and feedback analysis, to ensure a seamless and exceptional experience.

Key Responsibilities:

  • Develop and implement client experience strategies that align with our company's goals and objectives.
  • Lead and mentor a team of client experience professionals to drive exceptional client service.
  • Collaborate with cross-functional teams to identify and implement process improvements that enhance the client experience.
  • Analyze client feedback and data to identify trends and areas for improvement, and develop action plans accordingly.
  • Drive NPS strategy and action plans to improve client satisfaction and loyalty.

Requirements:

  • Proven experience in client experience or a related field.
  • Strong leadership and communication skills.
  • Ability to analyze data and develop insights to drive business decisions.
  • Collaborative mindset and ability to work with cross-functional teams.


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