Account Specialist

hace 1 mes


Guadalajara, Jalisco, México Cfi De Mexico A tiempo completo
Job Summary

We are seeking a highly skilled and detail-oriented Account Specialist to join our team at Cfi De Mexico. As an Account Specialist, you will be responsible for interacting with coworkers and customers to provide and process information in response to inquiries, concerns, and requests about services.

Key Responsibilities:

  • Review opportunities for improvement initiatives for operation processes, including EDI errors, changes, and tenders.
  • Load booking and resolving issues to ensure the highest level of customer service.
  • Monitor the Rolling ETA board to identify and address customer service issues.
  • Research, troubleshoot, and provide solutions for accounts.
  • Start-up and transition new or existing accounts, understanding customer requirements.
  • Book and coordinate shipments tendered by customers, including informing customers of available equipment and monitoring scheduled shipment dates.

Requirements:

  • High School diploma or equivalency.
  • Sufficient typing skills of a minimum 30 WPM.
  • Knowledge of Windows-based software.
  • Effective communication skills to perform job functions.
  • Bilingual in English and Spanish (Laredo, TX facility only).

Skills and Competencies:

  • Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
  • Problem Solving: Uses rigorous logic and methods to solve problems with effective solutions.
  • Organizing: Can marshal resources to get things done and orchestrate multiple activities to accomplish a goal.
  • Planning: Accurately scopes out length and difficulty of tasks and projects.
  • Time Management: Uses time effectively and efficiently and values time.
  • Informing: Provides information people need to know to do their jobs and feel good about being a member of the team.
  • Written Communications: Is able to write clearly and succinctly in a variety of communication settings and styles.
  • Interpersonal Savvy: Relates well to all kinds of people and builds constructive and effective relationships.
  • Customer Focus: Is customer-focused and provides excellent customer service.


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