High-Touch Process Support Specialist

hace 1 semana


Neza, México Copeland A tiempo completo

In the role of a High-Touch Process Support Specialist at Copeland, you will be responsible for ensuring seamless operational support and coordination. This position involves handling emergency parts orders, including price review, delivery scheduling, release, and planning activities.

Collaboration with the operations team is crucial to schedule work and ensure material sourcing aligns with customer promise dates. You will accurately document processes from quoting, purchasing, to final documentation, adhering to Quality Management System standards.

This position requires performing basic inventory transactions, including physical inventory processing as needed. Additionally, you will handle supply chain activities such as basic purchasing and planning tasks using AXIOM and Oracle systems.

You will enter purchase orders and communicate transactionally with suppliers. Adhering to MSDS guidelines and practices when handling customer orders and requests is also essential.

A critical aspect of this role is facilitating communication of technical questions between customers, valve technicians, Emerson engineering resources, and other collaborators.

To excel in this position, you should have a strong ability to solicit input and discussion, balance planning with actions, and prioritize important demands efficiently. A minimum of years of relevant industry-related work experience or an equivalent combination of education and experience is required.

Familiarity or experience with Fisher and Final Control products is preferred. Strong communication skills in English, both oral and written, are necessary along with a proven track record to quickly learn and navigate proprietary systems.

The salary range for this position is approximately $65,000 - $90,000 annually, depending on location and experience.



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