Client Relations Specialist
hace 2 meses
JOB SUMMARY:
Assists the Sales Manager in nurturing relationships with both current and potential clients to ensure departmental growth objectives are achieved. Addresses product-related inquiries and resolves issues via various communication channels. Initiates outbound calls to clients to collect information and promote both new and existing product offerings.
KEY RESPONSIBILITIES:
Identify new sales opportunities through follow-up on inbound leads and proactive outreach via calls and emails.Conduct research on accounts to pinpoint key decision-makers and stimulate interest.Direct qualified leads to the appropriate sales personnel for further engagement and closure.Contact prospects to ascertain relevant contacts, qualify leads, and advance them through the sales funnel.Investigate and address customer inquiries, complaints, and issues in accordance with established service protocols.Collect customer insights regarding market trends, competitors, and potential product innovations.Facilitate requests for product literature, shipping details, pricing, and quotations.Engage supervisors or additional resources when faced with complex or challenging issues.QUALIFICATIONS:
Proficient in English at an advanced level.High school diploma or equivalent.Prior experience in a similar role is preferred.Strong communication abilities.Familiarity with AFS (MRP systems) is advantageous.Competent computer skills.-
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