Quality Trainer Coordination Expert

hace 2 semanas


Ciudad de México, Ciudad de México Learnlight A tiempo completo

About Learnlight

We're a leading EdTech company dedicated to delivering high-quality language, intercultural, and interpersonal skills training online and offline. With a presence in over 180 countries, we empower trainers to make a lasting impact on learners worldwide.

Your Career Opportunity

As a Trainer Quality Specialist, you'll have a direct impact on monitoring trainer performance, ensuring they deliver exceptional training experiences. Collaborating with our Trainer Support team, your key responsibilities will include:

  • Evaluating trainer performance, addressing low ratings and learner complaints.
  • Implementing improvement plans for underperforming trainers, providing guidance and coaching.
  • Collaborating effectively with stakeholders from various departments and teams.
  • Maintaining and updating toolkits, workflows, and processes.
  • Recording actions taken, including terminating trainer contracts if necessary.

Key Qualifications

To succeed in this role, you'll need:

  • A Bachelor's degree in a relevant field (e.g., Education) with 2-3 years of experience in language training.
  • Advanced English skills (written and spoken); additional languages are a plus.
  • Strong analytical skills to assess trainer capabilities, identify areas for improvement, and analyze data effectively.
  • Excellent communication and interpersonal skills, with the ability to work collaboratively and handle challenging situations professionally.
  • Familiarity with e-learning platforms, digital training tools, and proficiency in Microsoft Office and other relevant software.

Benefits Package

You'll enjoy a comprehensive benefits package that includes:

  • Work-Life Balance: Benefit from our remote work culture, generous paid time off, and two company-wide days off per year.
  • Learning & Development: Access to language learning, masterclasses, and professional development opportunities with a culture of coaching and constructive feedback.
  • Community Events: Join virtual wellbeing sessions, team-building activities, and informal social clubs to connect with colleagues.
  • Company News: Stay connected with the latest developments through our internal networking platform.
  • Cultural Collaboration: Utilize our Intercultural Assessment to build effective collaboration across diverse cultures.
  • Recommend a Friend: Earn a bonus by referring talented professionals to join Learnlight through our referral program (conditions apply).


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