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Enterprise Service Management Business Analyst for Supply Chain
hace 2 meses
About the Role
We are seeking a highly skilled Enterprise Service Management Business Analyst to join our Supply Chain team at PepsiCo. As a key member of our team, you will be responsible for partnering with our ESM Lead for Supply Chain to manage requirements related to ESM solutions for our Global Business Service (GBS) Supply Chain organization.
Key Responsibilities
- Maintain all requirements for implementation of service management solution(s) across Supply Chain function in GBS, partnering with the ESM Lead to prioritize.
- Support in design, development, testing and implementation of enterprise service management solution on ServiceNow platform and provide input into the unified employee centric experience design with intuitive solutions.
- Monitor ongoing backlog of service management requirements & enhancements across GBS Supply Chain to ensure alignment with ESM program priorities.
- Work with Supply Chain ESM Lead, Enterprise Service management and GBS team to ensure consistency in build out of performance management framework within selected service management solution to drive continual service improvement with capability/service owners.
- Support ESM COE Team and GBS Supply Chain ESM Lead in planning future roadmap for Supply Chain.
- Support Supply Chain ESM Lead in developing materials for stakeholder meetings.
- Develop and maintain service management related documentation as needed, including: standardized process documentation, operating procedures, and training material.
Requirements
- 2+ years of experience as a business analyst or similar role in Supply Chain or similar function.
- 1 year of experience in ServiceNow implementation or development experience and/or understanding of service management related processes experience.
- Excellent communication skills.
- Proficiency in English language, including verbal and written.
- Ability to work collaboratively and proactively with multi-functional and multi-cultural teams.
- Broad understanding of the current and emerging service management trends and developments.
- Should have good understanding of Agile Methodology framework and experience in writing epics & stories (requirements).
- Should have good experience in managing data over excel sheets, and have good hands on experience on PowerPoint presentation.
- Should have exposure in project management, reporting & analytics.
- Experience working on global projects or implementations.
- Process design or other similar experience in Supply Chain.
- Proactive, with strong research and problem solving skills.
- Negotiation and facilitation skills, as well as interaction skills.
What We Offer
- Opportunities to learn and develop every day through a wide range of programs.
- Internal digital platforms that promote self-learning.
- Development programs according to Leadership skills.
- Specialized training according to the role.
- Learning experiences with internal and external providers.
- We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
- Financial wellness programs that will help you reach your goals in all stages of life.
- A flexibility program.
