Enterprise Service Management Business Analyst for Supply Chain

hace 2 meses

Xico, México Pepsico A tiempo completo

About the Role:

The Enterprise Service Management Business Analyst for Supply Chain is a key position within the Global Business Service (GBS) organization, responsible for partnering with the ESM Lead for Supply Chain to manage requirements related to ESM solutions for GBS Supply Chain org.

The successful candidate will drive the gathering of service-related requirements, collaborating with the ESM Center of Excellence (COE) and IT teams to implement these requirements for the Supply Chain function.

This role will also work with the ESM Lead to manage the ongoing continuous improvement of the service management process and solutions.

Key Responsibilities:

  1. Maintain all requirements for the implementation of service management solution(s) across the Supply Chain function in GBS, partnering with the ESM Lead to prioritize
  2. Support in the design, development, testing, and implementation of enterprise service management solutions on the ServiceNow platform, providing input into the unified employee-centric experience design with intuitive solutions
  3. Monitor the ongoing backlog of service management requirements & enhancements across GBS Supply Chain to ensure alignment with ESM program priorities
  4. Work with the Supply Chain ESM Lead, Enterprise Service Management, and GBS teams to ensure consistency in the build-out of the performance management framework within the selected service management solution to drive continual service improvement with capability/service owners
  5. Support the ESM COE Team and GBS Supply Chain ESM Lead in planning the future roadmap for Supply Chain
  6. Support the Supply Chain ESM Lead in developing materials for stakeholder meetings
  7. Develop and maintain service management-related documentation as needed, including standardized process documentation, operating procedures, and training material

Requirements:

  • 2-4 years of experience in ServiceNow/Javascript implementation or development
  • Excellent communication skills
  • Fluency in English, including verbal and written, as this is a global role
  • Ability to work collaboratively and proactively with multi-functional and multi-cultural teams
  • Broad understanding of current and emerging service management trends and developments
  • Good understanding of Agile Methodology framework and experience in writing epics & stories (requirements)

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