Cloudflare Security Expert

hace 3 semanas

Zacatecas, México NTT DATA A tiempo completo
Network Security Specialist for Cloudflare

We are seeking a skilled Network Security Specialist to join our team in a 100% remote environment in Mexico. This role involves identifying, troubleshooting, and resolving web access and remote access issues for users, as well as providing 24/7 monitoring and support for Cloudflare Tunnel and WARP connector systems.

Key Responsibilities:
  • Identify and resolve web access and remote access issues for users
  • Provide continuous 24/7 monitoring and support for Cloudflare Tunnel and WARP connector systems
  • Handle first-level incident resolution and escalate complex issues according to established protocols
  • Manage incidents through ITSM tool in compliance with client operational policies
  • Conduct periodic and emergency maintenance as required, adhering to client scheduling and change management procedures
  • Update operational procedures and configuration documentation regularly
  • Assist in diagnosing and resolving user connectivity issues to internal resources, providing initial troubleshooting and analysis
Requirements:
  • Strong understanding of TCP, UDP, SSL protocols and ability to troubleshoot using command line tools and network packet analyzer like Wireshark
  • 5+ years of customer-facing technical support experience for Cloudflare remote access and Secure Web Gateway (SWG)
  • Extensive experience troubleshooting DNS and networking-related issues
  • Experience working in a support role where one has thrived every time you resolved a ticket
  • Strong communication skills that allow you to be a bridge between customers and the engineering team
  • Good English language skills (spoken and written)
  • Primary Skills set: Cloudflare Zero Trust Network Access (ZTNA), Cloudflare Secure Web Gateway (SWG), Magic WAN, Magic Firewall, Remote Browser Isolation (RBI), Data Loss Prevention (DLP), Cisco firewall and routing experience
  • Secondary Skills set: Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA), Cisco AnyConnect, Cisco Umbrella, Content Filtering, Bluecoat Proxy

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